What we collect
When you book or sign in, we collect:
- your name and mobile phone number (verified with a one-time code);
- your address and the map pin you set for the visit;
- the services, date and time window you chose;
- booking and payment references, and the status of any refund;
- anything you write to us, and the review you leave after a visit.
Your card, UPI or bank details are entered on PayU’s payment page. Groomsy never sees or stores them.
Why we use it
We use your details to take and confirm your booking, send your professional to the right place, take payment and pay refunds, contact you about your appointment, and help you if something goes wrong. We don’t sell your information.
Who sees it
The professional assigned to your booking sees your name, phone number and address for that booking, so she can reach you and find you. Groomsy staff see your booking to run the service and give support. PayU processes your payment. We share your information with others only where the law requires.
Your location
If you tap “use my location”, your phone shares where you are so we can fill in your address and check it is in our service area. We only ask when you choose to.
How we measure the site
Groomsy uses Google Analytics and Microsoft Clarity to understand how this site is used — which pages people open, where they lose their way, and which steps of a booking are difficult. Clarity also records how a page was used, such as clicks and scrolling, so a confusing screen can be found and fixed.
These measurements are about pages and behaviour, not about identifying you. Text you type is masked in Clarity recordings, and neither tool receives your name, address, phone number or payment details. Both set cookies in your browser; blocking cookies, or using your browser’s “do not track” or tracking-protection settings, stops them without affecting your booking.
Your choices
To see, correct or delete the information we hold about you, or to withdraw permission for us to use it, write to hello@groomsy.in and tell us the phone number on your account. We may keep payment and booking records for as long as the law requires.