Clear answers before you book.
Find straightforward information about choosing a professional, booking, payment and after-service support.
What you need to know.
Policies will be updated with the owner’s approved legal and operational details before production launch.
01How does professional verification work?
Each profile separates identity review, training evidence, practical assessment status, portfolio ownership, product and hygiene review, and acceptance of Groomsy standards. It explains what was checked and when without using one badge as a blanket guarantee.
02Can I choose the products used for my service?
Yes. For each selected service, Groomsy shows products that the chosen professional has confirmed she carries. You may choose an available option or ask for her recommendation. Any brand, stock limitation, substitution rule and surcharge is shown before payment.
03Where are services available?
Groomsy currently serves homes within 8 km of Peelamedu and Hope College in Coimbatore. When you book, you pin your address on the map or use your phone’s location, and we confirm it is inside the service area before you continue.
04When is a booking confirmed?
Payment creates a booking request and the professional has 15 minutes to accept it. If she rejects it or the request times out, Groomsy cancels the request and initiates a full refund.
05Can I book the same professional again?
Yes. After a completed appointment, you can retain approved preferences and rebook the same professional when she is available.
06How are online payments handled?
PayU handles checkout after the professional, service, products, address and live slot have been confirmed. Groomsy does not store raw card details.
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