If your professional doesn’t accept
You pay to send the request. If your professional can’t make it, message Groomsy on WhatsApp and we’ll sort it out with you, including a refund where one is due.
Cancelling before she accepts
You can cancel from My bookings at any point before your professional accepts, and you get a full refund.
Cancelling after she accepts
Once your professional has accepted she has kept the time free for you, so if you cancel, 5% of the booking total is kept and the remaining 95% is refunded.
Within 2 hours of the appointment your professional is already preparing, so you can no longer cancel online. Message Groomsy and we will sort it out with her.
If your professional doesn’t arrive
If your professional hasn’t arrived within an hour of your confirmed arrival time, message Groomsy on WhatsApp. We check with her straight away and, if she can’t come, cancel the booking and refund you.
If we can’t take your booking
If you have paid but the time you chose turns out not to be available, the request is cancelled and you are refunded.
How refunds are paid
Refunds go back through PayU to the card, UPI or bank account you paid with. We start the refund straight away; how long it takes to show up depends on PayU and your bank, usually a few working days.
If something wasn’t right
Write to hello@groomsy.in and tell us what happened. We look at every case and put it right where we can.